11923 NE Sumner ST, Portland, Oregon 97220

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Email: support@selcany.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Currently, we provide worldwide FREE shipping as standard service. In case of any changes, SELCANY team will inform customers beforehand.

Which payment methods are accepted in the Online Shop?

There are 2 payment options available at SELCANY.
You can either use your bank card (debit, credit) or use Paypal as a payment method where you can use your Visa, MasterCard, American Express and other bank issued official payment cards.

How long will delivery take?

We ship worldwide and Our shipping time is usually within 2-3 weeks to USA, and 3 to 4 weeks to other countries. However, it may take up to 6 weeks to arrive depending on the quantity of orders and demand of products. Your location and how long it takes to get through customs are also affecting reasons of shipment time.

What is your return and refund policy?

We will refund you under these circumstances:

* If the goods are provably damaged
* If your order does not arrive within 45 business days
* The wrong items were sent

I have ordered multiple items, but did not get all of them. Why?

It is important to note that we process and ship multiple goods separately to avoid any possible warehouse and customs delay.This may result in a different arrival time for different packages.

Send us an email